MoonWin Casino Privacy Policy

At MoonWin Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at moonwin.com. By registering an account and using our MoonWin platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using any of our services.

MoonWin Casino is operated by Novatrix SRL, registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence no. ALSI-202508056-FI2), and we operate in accordance with all applicable data protection obligations under that regulatory framework.

1. Information We Collect

When you create an account at MoonWin Casino or interact with our services, we may collect the following categories of personal information:

1.1 Registration and Identity Data

Full name, date of birth, and gender
Email address, phone number, and residential address
Username and password (stored in encrypted form)
Copies of identity documents (passport, national ID, or driver's licence) required for KYC verification
Proof of address documentation
Payment method details used for deposits and withdrawals

1.2 Transactional and Gaming Data

Deposit and withdrawal history, including amounts and methods used
Gaming activity, session duration, wagering patterns, and game preferences across our Moon Win library
Bonus usage, including welcome bonuses, reload offers, free spins, and promo code redemptions
Account balance information and loyalty programme progress within our Cosmic Cash Club

1.3 Technical and Usage Data

IP address, browser type, device type, and operating system
Pages visited, click patterns, and session data on our moonwin casino online platform
Geolocation data used to enforce restricted country policies
Cookies and similar tracking technologies (see Section 5 below)

1.4 Communications Data

Records of correspondence with our support team via live chat or email
Feedback, complaints, and enquiries you submit to us
Marketing preferences and consent records

2. How We Use Your Information

At MoonWin, we use the personal data we collect for a number of specific and lawful purposes. We do not use your information in any way that is incompatible with the purposes described below:

Account management: We use your registration data to create, maintain, and secure your account on our MoonWin platform.
Identity verification (KYC): We are legally required to verify your identity and age before processing withdrawals. KYC may be requested at any time. If you remain unreachable for 14 days or fail to complete verification within 40 days, your account may be locked and winnings may be forfeited.
Payment processing: We use your financial data to process deposits and withdrawals securely across all supported payment methods, including cards, e-wallets, and crypto.
Regulatory compliance: We collect and retain data to comply with anti-money laundering (AML) obligations, fraud prevention requirements, and our gaming licence conditions.
Responsible gambling: We monitor gaming behaviour to identify signs of problem gambling and to apply self-exclusion or limit tools where necessary.
Customer support: We use your data to respond to enquiries submitted via live chat or email at support@moonwin.com, available 24/7.
Personalisation and marketing: With your consent, we may send you information about MoonWin bonuses, promotions, promo codes, and new games available in our library. You may opt out at any time.
Analytics and improvement: We use aggregated usage data to improve the performance and content of our MoonWin Casino platform.

3. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific activity involved:

Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agree to when registering at Moon Win Casino.
Legal obligation: Processing required to comply with applicable laws, including AML, KYC, and regulatory reporting obligations under our Anjouan licence.
Legitimate interests: Processing for fraud prevention, security, platform improvement, and responsible gambling monitoring.
Consent: Processing for direct marketing and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Data Sharing and Third Parties

We at MoonWin Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in limited circumstances:

Payment processors: We share necessary financial data with our payment partners (including CoinsPaid for crypto transactions, and providers such as Visa, Mastercard, Skrill, Neteller, and others) to process your transactions.
Game providers: Our 50+ software partners, including Pragmatic Play, BGaming, and others, may receive limited technical data necessary to deliver their games through our platform.
KYC and compliance providers: We may use third-party identity verification services to fulfil our regulatory obligations.
Regulatory authorities: We may disclose your data to government bodies, regulators, or law enforcement agencies where required by law or by our licensing authority.
Affiliate partners: Aggregated, non-identifiable data may be shared with our affiliate programme partners. For affiliate enquiries, contact affiliates@moonwin.com.

All third parties we engage are contractually required to handle your data securely and in accordance with applicable data protection standards.

5. Cookies and Tracking Technologies

Our MoonWin Casino website uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, and to understand how visitors interact with our platform. We use the following types of cookies:

Essential cookies: Necessary for core site functionality, including login sessions and security features. These cannot be disabled.
Analytical cookies: Help us understand player behaviour and improve our MoonWin games and services.
Marketing cookies: Used (with your consent) to deliver relevant promotional content, including information about MoonWin bonuses and offers.
Preference cookies: Store your language and display preferences for future visits.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling non-essential cookies will not prevent you from using our MoonWin Casino services.

6. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by law. Typically, we retain transaction and identity records for a minimum of five years following account closure, in accordance with AML obligations. Data no longer required for any lawful purpose is securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

Access: You may request a copy of the personal data we hold about you.
Rectification: You may ask us to correct inaccurate or incomplete information.
Erasure: In certain circumstances, you may request that we delete your personal data.
Restriction: You may ask us to restrict processing of your data in specific situations.
Objection: You may object to processing based on our legitimate interests.
Portability: You may request that we provide your data in a portable, machine-readable format.
Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@moonwin.com. We will respond to verified requests within a reasonable timeframe consistent with applicable regulations.

8. Security Measures

We at MoonWin Casino take the security of your personal data seriously. We implement appropriate technical and organisational measures, including SSL encryption, secure server infrastructure, and access controls, to protect your information against unauthorised access, loss, or disclosure. While no system is completely infallible, we continually review and update our security practices to maintain a high standard of data protection.

9. Minors

Our MoonWin Casino services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will promptly delete that data and close the relevant account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the Moon Win Casino website. Your continued use of our services following any update constitutes acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at MoonWin Casino, please do not hesitate to reach out to us:

Email: support@moonwin.com
Operator: Novatrix SRL
Registered Address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703
Affiliate Enquiries: affiliates@moonwin.com

We are committed to addressing your concerns promptly and transparently. Our team is available 24/7 to assist you with any privacy-related questions through our live chat or email support channels.

Content updated: July 24, 2026