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MoonWin Terms and Conditions

Welcome to MoonWin. By accessing or using our platform at moonwin.com, you agree to be bound by these Terms and Conditions in their entirety. Please read this document carefully before registering an account, making a deposit, claiming any MoonWin bonus, or participating in any games we offer. These terms constitute a legally binding agreement between you and us, the operator of this platform. If you do not accept these terms, you must not use our services.

1. About Us and Licensing

At MoonWin, we are operated by Novatrix SRL, registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. Our services are licensed and regulated under licence no. ALSI-202508056-FI2, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. We are committed to operating in full compliance with our regulatory obligations and upholding the highest standards of fair play and transparency.

2. Eligibility and Account Registration

Here at MoonWin, we require all players to meet the following eligibility criteria before registering an account and using our services:

  • You must be at least 18 years of age.
  • You must not be a resident of any country included in our Restricted Countries list.
  • You must not already hold an active account with us — one account per person is permitted.
  • You must provide accurate, complete, and up-to-date personal information during registration.
  • You must not be acting on behalf of any third party when using our services.

We reserve the right to request identity verification (KYC documentation) at any time. If we are unable to reach you for a period of two weeks, your account may be locked. Failure to complete KYC verification within 40 days may result in the forfeiture of any pending winnings.

3. Restricted Countries

Our MoonWin platform is an international operator; however, we do not permit real-money deposits or gameplay from residents of a substantial number of jurisdictions. This includes but is not limited to the United States, the United Kingdom, Russia, China, France, Germany, Spain, Australia, India, and many others. Additionally, bonuses and promotions at MoonWin are not available to players based in Sweden or Finland, even where general access may be permitted. We strongly advise all prospective players to verify their eligibility before attempting to register. Access from a restricted jurisdiction may result in immediate account closure and forfeiture of funds.

4. Account Security and Responsibility

You are fully responsible for maintaining the confidentiality of your MoonWin login credentials, including your username and password. We advise you to use a strong, unique password and never share your account details with any third party. We will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify us immediately at support@moonwin.com if you suspect any unauthorised use of your account.

5. Deposits and Withdrawals

5.1 Deposit Methods and Minimums

We accept a broad range of deposit methods at MoonWin Casino, including Visa, Mastercard, Interac, Skrill, Neteller, Neosurf, Paysafecard, MuchBetter, ecoPayz, MiFinity, AstroPay Card, iDebit, Flexepin, CashtoCode, Pay4Fun, Bank Transfer, and cryptocurrencies via CoinsPaid (Bitcoin, Ethereum, USDT, Dogecoin, Litecoin, TRON). Our minimum deposit thresholds are as follows:

  • EUR 20 / CAD 20 / INR 2,000
  • BTC 0.0001 / ETH 0.01 / LTC 0.01 / DOGE 1 / USDT 5 / TRX 50

We do not accept third-party payments. All deposits must originate from a payment method registered in your own name.

5.2 Withdrawals and Processing Times

Our payments team processes all withdrawal requests within 48 hours. Actual transfer times may vary depending on the chosen method — bank transfers typically take up to three banking days, while the overall payout period may extend to five business days. Before any withdrawal can be processed, your phone number must be verified. Minimum withdrawal amounts apply:

  • EUR 50 / USD 50 / CAD 75 / AUD 75 / NZD 75 / NOK 500
  • USDT 50 / USDC 50 / BTC 0.000422 / ETH 0.0114 / LTC 0.409 / BNB 0.0478 / DOGE 194

Withdrawal limits apply per day, week, and month. Standard limits are EUR 5,000 per day, EUR 10,000 per week, and EUR 20,000 per month. Higher limits are available to VIP members. Progressive jackpot wins are paid in full without limit.

6. Bonuses and Promotions

At MoonWin, we offer a generous range of bonuses and promotions, including our multi-part welcome package, weekly reload offers, and crypto-specific bonuses. All bonuses are subject to the following general conditions:

  • The welcome bonus requires a minimum deposit of 30 (USD/AUD/CAD) and carries a 40x wagering requirement on the combined deposit and bonus amount.
  • Free spins are distributed in batches of 20 per day and must be activated within 24 hours of receipt.
  • The maximum bet during bonus wagering is 7.50 per spin or round.
  • The maximum cash-out from welcome bonus winnings is 10x the bonus value.
  • All bonuses are valid for five days from issuance unless otherwise stated.
  • The overall maximum winnings from deposit bonuses and similar promotions is 15,000 per applicable currency.

MoonWin Casino promo codes such as MOON75 (second deposit) and MOON50 (third deposit) must be entered correctly at the time of deposit to activate the relevant offer. MoonWin no deposit bonus or free spin promotions, where available, are subject to their own specific terms and maximum cash-out limits (typically 75 or 150 depending on the offer type). We reserve the right to amend, suspend, or withdraw any promotion at any time without prior notice.

7. Loyalty Programme and VIP Club

Our MoonWin Casino loyalty structure consists of two complementary schemes. The Cosmic Cash Club rewards players with 1 point per 15 USD wagered on slots and live casino games, spanning 25 levels from Skywatcher up to MoonWin Mastermind. Each level-up earns free spin rewards, with wagering requirements decreasing from 40x at lower levels to 5x at the highest tier.

Our VIP Club comprises five ranks — Moonlight, Crescent Moon, Full Moon, Supermoon, and Lunar Eclipse — offering daily cashback ranging from 5% to 13%, a dedicated VIP manager, enhanced daily withdrawal limits, faster processing times, weekly deposit bonuses, birthday gifts, and invitations to exclusive events. Players may fast-track to Crescent Moon status by making a single deposit of 1,500 in a supported currency.

8. Responsible Gaming

Here at MoonWin, we are deeply committed to promoting responsible gambling among all our players. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and cooling-off periods. We encourage any player who feels that their gambling may be causing harm to make use of these tools and to seek support from professional organisations. Our platform is strictly for adults aged 18 and over, and we actively work to prevent underage gambling.

9. Fair Play and Prohibited Conduct

We require all players to engage with our MoonWin Casino games fairly and in good faith. The following conduct is strictly prohibited:

  • Use of any software, bot, or automation tool to gain an unfair advantage.
  • Collusion with other players or any form of cheating.
  • Exploiting software bugs or vulnerabilities without reporting them to us.
  • Any form of fraudulent activity, including chargebacks or use of stolen payment details.
  • Creating multiple accounts to exploit bonus offers.

We reserve the right to suspend or permanently close any account where we suspect prohibited conduct, and to void any winnings derived from such activity.

10. Intellectual Property

All content available on our MoonWin Casino online platform — including but not limited to logos, graphics, game content, text, and software — is the intellectual property of Novatrix SRL or our licensed third-party providers. You may not reproduce, distribute, or otherwise exploit any of this content without our prior written consent.

11. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted access to our platform, we cannot guarantee that our services will be free from errors, interruptions, or technical issues. To the fullest extent permitted by applicable law, we disclaim all liability for any direct, indirect, incidental, or consequential losses arising from your use of our services.

12. Changes to These Terms

We may update or modify these Terms and Conditions at any time. Where changes are material, we will endeavour to notify you in advance via the contact details associated with your account. Continued use of our MoonWin Casino platform following any such changes constitutes your acceptance of the revised terms.

13. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws applicable under our licence jurisdiction. Any disputes arising from your use of our services should be directed to us in the first instance at support@moonwin.com. We will make every reasonable effort to resolve disputes promptly and fairly.

14. Contact Us

If you have any questions about these Terms and Conditions or any aspect of our MoonWin Casino services, please do not hesitate to contact our 24/7 support team via live chat at moonwin.com or by email at support@moonwin.com. Our affiliate partners may reach us at affiliates@moonwin.com.

Content updated: July 24, 2026